Ability
for
flexibility
Our vision
The five-year, locked-in contract is outdated. Over the past 10 years, flexible service provision has become a major trend in Real Estate and Facility Management (REFM). Due to increasingly rapid economic cycles, with periods of extreme growth or downturn visible in the international economy or in more local sectors, companies are seeking partners who can adapt to their growth or contraction scenarios.
Sometimes you have to take risks to move forward. Offering flexibility in contract types is certainly one of them. At the same time, this is precisely the type of contract I navigate on the purchasing side at D&B, so why shouldn't we, as an enterprising company, move along with it? In fact, we're riding the wave.
Herman Bos
CFO
D&B The Facility Group
Herman
New ways
The coronavirus crisis from 2020 to 2022 significantly amplified this need. In waves of about three months, employers saw their employees stay home en masse during COVID-19 outbreaks. They then returned when the virus could be contained. This three-month cycle of scaling up and down office activity has led to new service delivery models at D&B. These can be divided into three categories:
Corporate adaptability
In recent years, D&B has selected its management team based on its adaptability. The quality drive inherent in the DNA of its operational staff also fosters a can-do attitude. If a client demands rapid changes, that's initially a challenge, not a problem. In the back office, the HR and financial systems are designed for rapid adaptability. Finally, management has issued a simple order: if a client wants to change, we'll change with them.
Flexible
contracting
Facility contracts are traditionally structured for a three-year period. D&B, in close collaboration with clients, developed an alternative contract model based on four predefined change points throughout the year. These points are important because the organization needs time to adapt and D&B must manage the expectations of its clients' employees.
During the four established change moments, the client can adjust the contract within a bandwidth of 15%.
A new
service model
In recent years, demand for F&B concepts for startup office locations with few guests or employees has increased. The coronavirus crisis has added another dimension: rapidly scaling up and down workplace occupancy. With somewhat lower occupancy levels, traditional guest reception and traditional F&B concepts have become unaffordable.
Therefore, an extremely adaptable and high-quality concept was launched: Loaf. A little sister of We Canteen, Loaf combines F&B with a Hospitality Host. The offering is based on fresh sandwiches, salads, smoothies, juices, and barista-style coffee. Ideal for locations expecting between 1 and 150 lunch patrons daily.
D&B assumes the risk on F&B revenue. The client pays for the counter and the host.
My sales and hospitality heart ached when I had to say "no" to locations where We Canteen wouldn't fit. When we formulated Loaf as the answer, I took on this concept. My hospitality background came in handy here. I truly made my mark on the concept. And that's what defines D&B. You don't get that kind of space, but you can take it.
A kind of Grab & Go :)"
Merijn de Launay
Director
F&B
Merijn
Related
Highlights
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